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Explorer of snow mountain : Skoll & Hati

$258.00

ORDER PERIOD : Feb. 22 ~ Mar. 6, 2024. 11am KST
This product may be sold out early within the order period depending on the order situation.

Availability: Out of stock

SKU #2402-TG-Skoll-Hati Category Timeless

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Product Details

Description
Additional information

Order period

Feb. 22 ~ Mar. 6, 2024. 11am KST

Including

+ Teenie Gem, Skoll & Hati
– Skoll & Hati Head
– Teenie Gem Human Body
+ Doll Carrier Zip Bag
+ Certificate of Authenticity

Option (* Required Select Option)

– Skin Color* : Peony White / Pale Blue
– Doll Type* : Human set / Fantasy set / Full set
– Human set : Teenie Gem Human Body, Skoll & Hati head
– Fantasy set : Teenie Gem Fantasy Body(Excluding Basic hands, Lower legs, Feet), Skoll & Hati head, Wolfy Parts(Ears, Hands, Lower legs, Feet&Paws)
– Full set : Teenie Gem Human Body, Skoll & Hati head, Wolfy Parts(Ears, Hands, Lower legs, Feet&Paws)
– Head Type* : Basic Head / Romantic Head / Both Head(Basic + Romantic)
– Face up : Basic Head / Romantic Head / Both Head(Basic + Romantic)
– Body Blushing

* The eyes used for the photos are 12mm Soom Silicone Eyes.
* Compatible Eyes : Soom Resin Eyes 12mm / Soom Silicone Eyes 12-14mm / Acrylic Eyes 12mm / Glass Eyes 12mm

Sold separately

– Skoll & Hati Outfit Set
– Skoll & Hati Eyes

CAST & CREW

Art Director : Roh S. / Concept Design : Sung J. / Head Sculptor : Marimo / Make-up Artist : Commadoll / Costume Design : Choi N. / Photograph : Roh S.

Designed and made by SOOM

© 2024 SOOM Korea Inc. All rights reserved.

Weight	1500 g
Dimensions	46 × 20 × 18 cm

Additional information

Weight	1500 g
Dimensions	46 × 20 × 18 cm

Reviews

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The unique charm of ball-jointed dolls

Soom dolls are made one by one carefully with taking time for every process.
Due to the nature of the material, which is sensitive to the temperature and humidity of the day, slight differences may occur during the production process.
Even with the same design, all dolls have slightly different shapes and sizes.
We hope you enjoy the natural beauty and value of handmade dolls.

My one and only doll in the world

• Color: Since each piece is made one by one, there may be slight differences. Particularly, it may stand out more if the doll has dark skin color or pearls
• Shape: Since all pieces are made by handwork, bilateral symmetry may not the same. Parts that are intentionally designed to be thin, such as the eyelids, light may be visible.
• Surface: Parting lines, gate marks, fine bubbles, and small dots that occur during the production process are natural characteristics of the dolls. Parts that are not visible when assembled are not subject to defective.

Individuality of eyes, wigs, outfits, and accessories

• Eyes: There may be fine bubbles or slight differences.
• Wig: The length and curl may vary slightly due to hand-styling, and some of the yarn may fall out when first used.
• Outfits and accessories: The pattern, color, and finish may vary depending on the product.

Precautions for a long-lasting beautiful doll

• Yellowing and discoloration: It is natural for the resin material to discolor over time. To slow down discoloration, avoid exposure to light such as direct sunlight and indoor lighting.
• Anti-staining: Wearing the outfit or wig for long periods of time may occur discoloration, so please avoid to do it.
• Caution with chemicals: Be careful when using as washing with chemicals such as thinner or acetone may cause discoloration.
• Elastic string management: If the string becomes loose due to repeated use, reassemble and readjust the length of the string.
• Faceup and blushing management: Faceup and blushing have a yellowing prevention effect, but they can be damaged by frequent handling or joint use.
• Shock prevention: Please be careful of shock as there is a risk of damage.

Product images may differ in color from actual product depending on your screen settings.

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Warranty Service Guide

For your peace of mind, we guarantee after-sales service for 2 years from the date of shipment, and we will guide you through the after-sales service, exchange, and return procedures as follows.

Warranty Guide

• If you find a quality problem, please contact our customer center within 7 days of receiving the product, and we will provide a quick free warranty service.
• If there is a quality problem, we will cover the relevant shipping cost.
• Please attach detailed photos along with your order number for quick confirmation and processing.
• Please return the product with all components and packaging intact.
• We will do our best to provide the best service even if the warranty period (2 years) ends.
• After-sales service costs may apply for damage that occurs during use by the customer.

Order Cancellation Guide

If you request an order cancellation within 24 hours of payment, we will refund the full amount of your payment.
Please understand that if you request a cancellation after production has started, production and inventory costs (25% of the order amount) may be incurred due to the nature of make-to-order product.

We promise to provide the best service that will satisfy our customers.

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Until the product arrives

Production period information

• Product preparation period: Approximately 8-10 weeks for make-to-order products | 1-2 days for general products
• Some products may take longer to prepare.

Shipping information

• Delivery company:
Korea – CJ Logistics
Overseas – EMS, EMS Premium
• Shipping fee:
Korea – Basic 3,000 Won (Free shipping for over 50,000 Won, additional 3,000 Won for isolated regions or Jeju)
Overseas – Automatic EMS charging (EMS fee guidance when selecting your region)
• Delivery period:
In Korea – 2-3 days
Overseas – 7-10 days (Overseas delivery may be delayed depending on local situations)

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Cancellation/Return/Exchange Guide

1. Cancellation of orders before payment – All products
Customers can cancel orders before payment. If you wish to cancel, please log in, and check your order through ‘My Account’-‘Orders’, and click the ‘Cancel’ button.

2. Automatic cancellation of orders – All products
Orders that have passed the payment deadline or include out-of-stock products will be automatically canceled.

3. Cancellation of ‘make-to-order products’ – All resin dolls and limited products
Basically all ‘make-to-order products’ cannot be cancelled after 48 hours from the payment date. In the case of layaway payment orders, order cancellation is not accepted after 24 hours from the first payment date. All of SOOM’s resin dolls and most of its outfits, wigs, and optional parts are basically ‘make-to-order products’ that are produced in limited quantities according to the customer’s order request, and production preparations are made after the customer’s payment is confirmed. Therefore, if you cancel an order, a cancellation fee equivalent to 25% of the total order amount (inventory handling cost) will be charged.

4. Order cancellation for general products – before shipping
If you wish to cancel an order, you can directly ‘Cancel the order’ in ‘My Account’. If the order cancellation is normally received before SOOM ships the product, no cancellation fee will be charged.

5. Order cancellation for general products – after shipping
If the ordered product has already been shipped before the order cancellation request is received, please note that 25% cancellation fee (inventory handling cost) and shipping and return fees will be charged to the customer upon order cancellation or return.

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